Senior Lead Program Manager, Client Project Delivery - Managed Services

Duties & Responsibilities

• Lead large, complex projects and strategic programs involving multiple technical teams, cross-functional dependencies, executive stakeholders, and organizational priorities.
• Provide leadership across the complete project and program lifecycle, including intake, planning, estimation, governance, dependency management, risk assessment, execution, implementation, scope management, change management, and post-implementation review.
• Partner closely with Professional Services leaders, architects, Operations, and business stakeholders to successfully deliver complex technical initiatives involving cloud infrastructure, platform engineering, networking, security, software delivery, automation, and operational systems.
• Apply strong technical judgment to understand engineering architecture, delivery dependencies, implementation risks, and operational impacts while facilitating informed decision-making and removing delivery obstacles.
• Serve as a recognized subject matter expert within Engineering, Sales, and Project Management, providing guidance on delivery strategy, governance, prioritization, issue resolution, and organizational execution.
• Own strategic portfolios of related initiatives, balancing competing priorities, organizational risk, resource constraints, funding considerations, and executive expectations to maximize customer and business value.
• Pilot new project workflows, delivery methodologies, governance models, and project types; document lessons learned; and operationalize successful practices across the Professional Services organization.
• Define, implement, and continuously improve enterprise project and program management standards, governance frameworks, and delivery best practices that improve consistency, predictability, and execution quality across Professional Services.
• Build strong partnerships with senior leaders, directors, vice presidents, and executives by developing business cases, executive presentations, ROI analyses, status reporting, and strategic recommendations that support informed decision-making.
• Identify systemic delivery risks, organizational dependencies, and process improvement opportunities that enhance engineering execution, operational efficiency, customer outcomes, and business performance.
• Manage scope across multiple engagements and prevent scope creep through proper documentation, escalation and change control processes.
• Establish meaningful success metrics across engineering programs, including delivery predictability, customer satisfaction, operational performance, resource utilization, financial outcomes, quality, and organizational effectiveness.
• Coach and mentor project managers and cross‑functional team members by sharing best practices, strengthening delivery capabilities, and advancing project and program management maturity across the organization.

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field and 8 or more years of experience leading complex engineering projects, enterprise programs, technical product delivery, or management consulting. The right candidate could also have a master's degree with 6 or more years of experience, a Ph.D. with 3 or more years of experience, or 12 or more years of related professional experience.
• Demonstrated success leading enterprise‑scale engineering projects and strategic programs spanning multiple organizations, technologies, executive stakeholders, and business functions.
• Strong understanding of engineering delivery methodologies (waterfall and agile), project and program governance, portfolio management, dependency management, risk management, tight scope management, software development life cycles, cloud infrastructure, and operational delivery models.
• Demonstrated technical credibility with the ability to understand technical architecture, infrastructure modernization, cloud platforms, software delivery, technical dependencies, and implementation risks without serving as the technical design authority.
• Proven ability to influence strategy, delivery approaches, governance decisions, and organizational priorities…