Field Tech Specialist

Field Tech Specialist – Raleigh, NC – 5+ Months Contract

This is an on‑site position. The driving radius from the contractor’s home to the duty station should be at most 20 miles, ideally 15 miles.

Provide customer support across counties in accordance with Service Level Agreements set by the NCAOC’s IT department.

Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff.

• Understand computer systems to ensure that all components integrate properly.
• Remain abreast of rapidly changing hardware and software technology.
• Support local area networks by installing, maintaining, and troubleshooting LAN hardware and software, including file servers, routers, switches, and other telecommunications equipment.
• Interface with judicial branch staff and local government officials.
• Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
• Facilitate moves and relocations of judicial facilities, including courthouses and other office locations.
• Provide training for judicial staff on an as‑needed basis.
• Test and recommend hardware and software configurations on an as‑needed basis.
• Participate in large technology deployment projects that may include statewide software updates, server upgrades, and eCourts initiatives.
• Work is generally performed in an office environment. Occasionally lift heavy objects; applicant should be able to lift 75 pounds. Exposure to hazardous electrical computer components may occur; extreme caution required.

Up to 20% overnight travel to locations across the state is required using contractor‑owned vehicles. Travel reimbursement eligible.

This position reports to the IT Support Supervisor of the county in which the duty station is located.

Work hours are 8:00 AM – 5:00 PM, Monday‑Friday. Hours beyond that must be approved by TSD management.

Knowledge of: design and implementation of Ethernet topology networks;
Windows 10/11;
Office 2016/365; SCCM/MECM;
Bit Locker;
Cisco AMP;
Cisco ISE;
Windows Server 2012/2016;
Power Shell; computer systems integration; software packages such as TN3270, SharePoint Designer, Adobe Professional;
Cisco servers, routers, voice gateways, and switches.

Skills in: installing personal computers and peripherals (printers, scanners, cameras, fax machines, audio‑video equipment); using individual components; listening and communicating with customers to identify concerns; analyzing needs and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service.

Abilities: analyze needs, select strategies, and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non‑technical users; work independently; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions.

Bachelor’s degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an appropriately accredited institution, and one (1) year of progressive experience in the field of information technology; or an equivalent combination of education and experience.