Technical Engineering Sales Support

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Full Time Raleigh, NC, US

General Description: Handles engineering & technical product support to help support sales efforts of the outside sales staff.

• Equipment selections & quotations on all JMP products as requested by JMP staff and customers, including reading and interpreting plans and specifications.
• Maintaining job quote log in system.
• Provide design assistance to consulting engineers: follow up emails to engineers with product selections, submittals, schedules, and specifications on every equipment selection request received.
• Customer service for customers to include quotations, placing orders, tracking order status, delivery confirmation, and product troubleshooting.
• Support outside sales by assisting in requested tasks in a timely manner, to include but not limited to:
  • Submittals
  • Prior Approval Letters
  • General correspondence with customers
  • Expedite orders and credits for customers
  • Assist customers with returns and the JMP RMA process
  • Enter & expedite JCS jobs and factory CQM’s
• Must become proficient in company computer-based business systems and equipment quotation and selection programs.
• Assist in setting up and helping with logistical items at local seminars and training classes.
• Assist customers on technical issues and system problems.
• Handle all mail and package shipments, incoming and outgoing.
• Coordinate all Hyfab requests from local engineers to Hyfab department to make sure all required & requested information is given to the customer correctly and in a timely manner.
• Maintain all appropriate office supplies and materials; assist management with office equipment maintenance.
• Perform other duties as requested.

• Communication skills:
  Written and oral
• Proficient in all equipment selection software
• Proficient in all Microsoft Word & Excel

• Ability to meet deadlines

• College (4 Years) Bachelors Technical Degree or Equivalent Work Experience preferred