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Strategic Workforce Analytics & Forecasting Lead

Job in Raleigh, Wake County, North Carolina, 27601, USA
Listing for: Local-Government-Federal-Credit-Union
Full Time position
Listed on 2026-07-10
Job specializations:
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 90000 - 135000 USD Yearly USD 90000.00 135000.00 YEAR
Job Description & How to Apply Below

Local Government Federal Credit Union in Raleigh, NC seeks a Senior Workforce Management Analyst to serve as a strategic partner for Workforce Management across the Experience Center. You will forecast, optimize staffing, and analyze performance to align member demand with service delivery goals.

The role requires advanced forecasting, capacity planning, and hands-on Genesys Cloud WFM administration, with a focus on improving forecasting accuracy and long-term workforce planning initiatives.

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