Observability Engineer

Observability Engineer

The Observability Engineer will lead the design and implementation of a full-stack business observability solution using New Relic. This includes strategy, architecture design, governance, and aligning observability capabilities with business and technology goals.

Key Responsibilities:

• Design end-to-end observability architecture using New Relic (APM, Infra, Logs, Browser, Synthetics, Mobile, and New Relic One Dashboards).
• Align observability solutions with business KPIs and SLAs.
• Define instrumentation strategy across services, applications, APIs, containers, and cloud/on-prem infrastructure.
• Architect integration with ITSM, CI/CD, and collaboration tools.
• Define golden signals, SLIs/SLOs, and dashboards for business and technical visibility.
• Provide governance and best practices for tagging, alerting, and entity mapping.

Required Skills:

• 10+ years of experience in IT Operations/Architecture with 3+ years in Observability.
• Deep hands-on knowledge of New Relic platform components.
• Experience integrating New Relic with cloud (AWS, Azure, GCP), Kubernetes, and microservices.
• Proficient in Open Telemetry and telemetry data pipelines.
• Strong understanding of Dev Ops, SRE principles, and business observability.

Other Requirements:

• Good communication skills, both written and verbal.
• Ability to work independently as well as collaboratively.
• Strong analytical skills and attention to detail.
• Willingness to keep abreast of industry developments and new technologies.