Sr. Director, E-commerce & Customer Enablement

Sr. Director, E-commerce & Customer Enablement Skip to main content## This site, powered by Workday, uses cookies that are essential for the site to work. The site may also use additional cookies to analyze site statistics and optimize the site experience. Click “Accept Cookies” to accept all additional cookies or click “Decline” to reject all non-essential cookies. For more information, see our Cookie Notice.#

Lexis Nexis Jobs Sr. Director, E-commerce & Customer Enablement page is loaded## Sr. Director, E-commerce & Customer Enablement Apply locations:
Raleigh, NCtime type:
Full time posted on:
Posted Todayjob requisition :
R115924# BASIC FUNCTIONS This position builds long-term strategic plans for the organization’s customer-facing digital commerce and enablement platforms, including e-commerce storefronts, marketing websites and content management systems, the customer account center, and product usage/self-service portals. It oversees the departments budget, directs the definition and implementation of customer requirements, and supports the ongoing life cycle management of these systems. This newly established role consolidates leadership of the E-Commerce function and the Customer Enablement Systems function under a single, accountable owner, with responsibility for driving commercial growth, security governance, AI enablement, and a seamless end-to-end digital customer experience.#

QUALIFICATIONS
* 15+ years of Software Development experience, including substantial experience in a senior digital leadership role with accountability for customer-facing platforms at scale (e-commerce, web, or customer self-service environments).
* 7+ years of Software Development leadership experience, including leading and developing large, multi-disciplinary teams through periods of structural change.
* BS Engineering/Computer Science or equivalent experience required; advanced degree preferred.
* Relevant professional certifications or formal training in digital leadership or enterprise architecture preferred.# TECHNICAL SKILLS
* Life cycle management.
* Knowledge of large, complex systems, including multi-tenant e-commerce platforms, decoupled/headless storefront architectures, and hybrid on-premises/cloud environments.
* Strong knowledge of architectural principles, including experience with cloud-native platform architectures (e.g., AWS, Azure, or GCP) and modern Dev Sec Ops  practices.
* Proven ability to leverage technical metrics to drive effective business decisions.
* Expertise and proven experience with various resource models such as Managed Services and Staff Augmentation models.
* Strong proficiency in multiple database technology, design and manipulation, optimization, best practices, and leading industry trend knowledge.
* Industry wide or broad company wide technical knowledge across e-commerce, content management, and customer self-service platforms.
* Software development process expert in agile development methodologies
* Broad technical understanding across web platform architecture, application development practices, and security standards), with the ability to engage credibly with Engineering and Architecture teams and challenge technical decisions constructively.
* Demonstrable experience leveraging AI tools and platforms to accelerate engineering delivery and to build AI-powered, customer-facing experiences
* Excellent skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others.
* Excellent communication (verbal and written) and customer service skills. Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management
* Strong budgeting and finance skills.
* Expertise in development languages and platforms including but not limited to:
Java/J2EE, JavaScript, JSP, C/C++, HTML, XML, SQL, .Net, e-commerce platforms (e.g., Magento/Adobe Commerce), content management systems (traditional and headless), cloud infrastructure services (e.g., AWS), Windows, and UNIX.#

ACCOUNTABILITIES
* Own and be personally accountable for the security posture of all platforms within scope,…