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Tier 1 IT Help Desk Technician — NCFAST
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-07-11
Listing for:
NC Department of Health and Human Services
Full Time
position Listed on 2026-07-11
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
The NC Department of Health and Human Services is seeking a User Support Technician I to provide first-line NCFAST Application and IT support for the NC FAST program across county offices. You will gather user information, reference manuals, and resolve issues or escalate to senior staff while delivering exceptional customer service.
Ideal candidates will communicate effectively with clients, manage multiple tasks under time constraints, and document interactions in the ITSM system, contributing
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