Operating Systems Software Manager

Operating Systems Software Manager I (NS)

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

This role is a pivotal technical leadership position responsible for administrating enterprise-grade cloud infrastructure. The ideal candidate should possess the ability to self-manage effectively and take proactive initiatives in leading a team to support the development, operation, and maintenance of intricate information technology systems, infrastructures, and environments. This includes tasks related to cloud resource provisioning, optimization, privacy and security compliance, as well as site reliability engineering.

The aim is to ensure security, reliability, and availability that meet the needs of both organizational staff and the citizens of North Carolina. The work will be conducted in a hybrid data center environment but primarily in the cloud, which is mission-critical and must remain continuously available. The position provides essential leadership and hands-on guidance in managing the day-to-day operations of cloud-based systems and services to ensure the 24/7 availability, robust security, and optimal performance of complex cloud-based systems, data storage solutions, and network operations.

Responsibilities include:

• Infrastructure Management:
  Spearhead and manage the implementation and upgrade of cloud-based application infrastructure, platform and supporting software. It also includes overall responsibility for reviewing, planning, and deploying OS, database, and platform patches/updates.
• Automation and Orchestration:
  Champion the effective and efficient automation and orchestration of cloud infrastructure and operations, leveraging various automation tools and technologies.
• Monitoring and Logging:
  Ensure robust monitoring and logging solutions are in place to maintain real-time visibility into infrastructure and application health.
• Leadership:
  Lead a team comprising Dev Ops engineering staff, Batch process development and execution team to guide them on day-to-day priorities based on agile engineering practices.
• Emergency Response:
  Demonstrate flexibility and preparedness to respond to system emergency situations, including production issues and public health crises.

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated hands-on experience with AWS services, including a deep understanding of services like EC2, S3, IAM, VPC, ALB, and RDS.
• Documented knowledge of Terraform, Ansible, and Cloud Native automation tools.
• Extensive hands-on experience in providing technical leadership for information systems, including managing platforms, infrastructure, and overseeing operations and optimization of large-scale IT application systems hosted on AWS Cloud.
• Hands-on experience in scripting languages such as Python, Bash, or Power Shell for automation tasks and managing infrastructure at scale.
• Familiarity with interpreting logs and metrics from various services like Cloud Watch, Cloud Trail, Dynatrace to identify issues and troubleshoot them.

The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department's mission to improve the health, safety, and well-being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary's Office supports the effective coordination of over a dozen core divisions, ensuring that agency-wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact.

In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections:
Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio…