Penetration Testing Validation Engineer North Carolina

Penetration Testing Validation Engineer

Openkyber – North Carolina (Raleigh, NC)

Job
-788707

Position:
Onsite/Local Desktop Support Engineer – 12+ months (1 opening, 2 positions)

Location:

Raleigh, NC (NCDIT)

• Support customers using good customer service skills, communicating with both technical and non-technical customers.
• Utilize moderate knowledge and demonstrable skills of Windows OS & M365 to support customers and collaborate with internal teams.
• Image or provision new equipment hardware and provide to customer.
• Track onboarding & shipping activities based on customer requests using strong organizational skills.
• Follow asset management processes to ensure proper customer billing.
• Document work activities in Service Now.
• Test upgrades and software changes.
• Install software following security & internal processes.
• Troubleshoot customer issues.
• Provide instruction while troubleshooting for remote customers.
• Assist with developing team processes & a knowledge base.
• Work with vendors on warranty cases.
• Collaborate with internal teams on technical issues.
• Work on special projects as needed.

• 5+ years of experience supporting customers using Windows OS & M365.
• 5+ years of experience imaging or provisioning new equipment hardware.
• 5+ years of experience using strong organizational skills to track onboarding & shipping activities.
• 5+ years of experience following asset management processes for proper customer billing.
• 5+ years of experience testing Intune processes for Tier 3 team & providing feedback.
• 3+ years of experience with basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust.
• 3+ years basic knowledge of Macintosh Apple devices with willingness to learn.

• M365
• Asset management
• Intune Testing
• MECM
• Active Directory
• Tanium
• Beyond Trust
• Apple devices
• Service Now