Platform Engineering Manager

Responsibilities

• Own the strategy, design, and implementation of the Nexthink platform.
• Drive platform architecture, use case development, and enterprise adoption.
• Lead platform governance, standards, and best practices.
• Architect scalable solutions aligned to enterprise security, compliance, and data privacy requirements.
• Oversee integrations with platforms such as Service Now, CMDB, and endpoint management tools.
• Identify and prioritize high-impact use cases.
• Partner with Service Desk and Operations teams to embed Nexthink into daily workflows.
• Define and track KPIs for performance measurement.
• Enable proactive and self-healing capabilities using Nexthink automation.
• Act as primary liaison with Nexthink vendor and third-party partners.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
• Minimum of 10 years of professional experience in infrastructure engineering.
• Advanced knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.
• Experience working in Agile teams and knowledge of Agile development & release practices.
• Experience supporting a team with Dev Ops in an Enterprise Agile framework (SAFe, LeSS, DAD, Enterprise Scrum, Nexus, etc.).
• 2-4+ years of hands‑on experience with Nexthink platform (design, deployment, optimization).
• Proven experience leading enterprise platform implementations.
• Strong understanding of Digital Employee Experience (DEX).
• Strong understanding of Endpoint management (Intune, SCCM, etc.).
• Strong understanding of ITSM platforms (Service Now preferred).

• Bachelor’s degree in Computer Science
• Bachelor’s degree in Engineering
• Bachelor’s degree in Information Systems