Senior Solutions Consultant; Benchling

For the past 20 years, Pro Pharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, medical device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies.

Pro Pharma partners with its clients through an advise‑build‑operate model across the complete product lifecycle and offers deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology.

It delivers an end‑to‑end suite of fully customizable consulting solutions that de‑risk and accelerate the most high‑profile drug and device programs.

• Review and document scientific business/laboratory processes and systems.
• Develop recommendations and future‑state workflows, data models, documentation, and reports with the scientific owner(s) and provide gap analysis where needed.
• Implement newly developed workflows and data models in core platforms via application configuration interfaces.
• Produce and deliver the required workflow documents and reports to customers as described in project SOWs.
• Work with customer stakeholders to determine prioritization of project deliverables.
• Co‑develop objectives for new projects with solutions delivery management and identify areas for new workflows for follow‑on projects.
• Provide technical consultative advice and product‑specific guidance to customers.
• Lead client workshops, perform data modeling and application configuration, develop test plans, guide UAT execution, train and onboard users, and support system maintenance and troubleshooting.
• Manage complicated scientific concepts, using prior experience to solve problems.
• Drive client contact and satisfaction, acting as the main point of contact and ensuring an exceptional level of service.
• Build trust with internal stakeholders and cross‑functional teams.
• Assist in creating proposals and estimates for service delivery projects and new proposals with business development.
• Other duties as assigned.

• Ability to organize and prioritize in quickly changing environments within resource constraints.
• Excellent verbal and written communication skills.
• Knowledge of in vivo applications and technical experience with SDKs and APIs for development or integration is a benefit but not required.
• Excellent accuracy and attention to detail.
• High level of computer literacy, extensive knowledge of life‑science applications, and willingness to learn new systems.
• Strong interpersonal skills to work within a team and across business units in an open and professional manner.
• Ability to anticipate issues and offer solutions.
• Proactive and positive attitude.

Higher education (Bachelor's or master’s degree) in a Life Sciences field.

• Minimum 4–5 years’ work experience in a relevant field.
• Previous experience with platforms such as Benchling, Dotmatics, IDBS, Sapio, or Labware in a role where configuration, deployment, and modifications were primary duties.
• At least 2 years of experience in a position managing a key informatics system, supporting modules such as ELN, sample management (Registry), inventory management, workflows, molecular design, reporting, and automation applications.
• Proficient use of office productivity tools such as Microsoft Suite or Google Workspace.
• Experience with workflow and drawing tools such as Lucidchart and/or Smart Sheet.

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion.