Business Systems Manager

Position Summary

The Business Systems Manager owns practical use, governance, and continuous improvement of Piedmont Service Group's core business systems. This role connects Leadership, Service Operations, Project Operations, Purchasing, Inventory, Accounting, IT, vendors, and branch users to solve business problems through better processes, reporting, training, and system configuration. The right candidate understands the business first, uses technology second, and can translate day-to-day issues into scalable systems and practical process solutions.

Piedmont Service Group is the primary operating focus and priority for this role. Because certain platforms are shared, the role also supports Carolina Chillers, Gentry, and ATFT where needed to maintain system uptime, routine user support, and business continuity. Requests for major enhancements, new workflows, custom reporting, integrations, or other non‑routine improvements for those business units must be routed through the Chief Financial Officer for prioritization and approval.

This is not intended to be a pure accounting role; however, the role must have enough accounting and job‑costing fluency to support clean handoffs between operations, accounting, and IT. The position should be comfortable with AP/AR impacts, service billing, purchasing, inventory, project accounting flow, data integrity, and reporting needs.

The role requires a hands‑on leader who trains and coaches users, solves root causes, and takes ownership of outcomes. This person should be able to teach people how to prevent repeated issues and lead the Business Systems function, managing the Business Systems Lead and Business Systems Specialist roles.

• Business Systems Ownership: Manage and improve Piedmont Service Group's ERP, field service, document management, reporting, integration, and mobile systems to support business operations, improve service delivery to our customers, and equip technicians and staff with the tools they need to work efficiently. Ensure systems are reliable, well‑governed, and aligned with business needs. Identify, triage, and work toward resolution for system issues with urgency and ownership, including collaboration with in‑house IT, MSPs, cloud hosting platforms, and vendors as needed to get systems back online.
  
  This is a priority responsibility to minimize business impact regardless of time or day of week. Support for Carolina Chillers, Gentry, and ATFT is included where those entities rely on shared platforms, but Piedmont Service Group priorities take precedence. Non‑routine requests from those entities require CFO prioritization and approval.
• Process Improvement & Root Cause Analysis: Evaluate recurring issues, identify root causes, and redesign workflows before defaulting to one‑off fixes. Standardize processes across Piedmont branches and help users understand why the process matters. Shared‑platform process support for Carolina Chillers, Gentry, and ATFT should remain focused on system stability, routine support, and approved priorities.
• Accounting / Operations Bridge: Partner with Accounting, Service, Projects, Purchasing, Inventory, Customer Service, and IT to ensure Piedmont systems support accurate billing, job costing, purchasing, inventory movement, reporting, and month‑end processes. Provide shared‑platform issue support to Carolina Chillers, Gentry, and ATFT as needed to preserve system continuity, with broader process improvement requests escalated for CFO prioritization.
• Reporting, Data & Analytics: Support SQL‑based reporting, Power BI dashboards, KPI development, data validation, and troubleshooting. Turn system data into usable business information for Piedmont managers and executives. Reporting or analytics requests for Carolina Chillers, Gentry, and ATFT should be limited to routine shared‑system support unless separately prioritized by the CFO.
• Project & Change Leadership: Lead Piedmont system upgrades, integrations, implementations, workflow changes, testing, training, rollout, and post‑implementation follow‑up…