Project Manager- Senior

Raleigh, United States

Seeking a Delivery & Implementation Manager to serve as the daily operational driver of the implementation — ensuring forward momentum, clarity, and coordination across internal teams and our implementation vendor.

This is not an administrative tracking role; it is a hands‑on delivery leadership role responsible for anticipating issues, removing blockers, creating structure in ambiguity, and maintaining progress across all work streams.

As the DMV transitions toward a product‑oriented operating model over the next 18 months, this role will help build the foundation of effective delivery routines, cross‑team integration, and vendor accountability that will enable long‑term success. The Delivery & Implementation Manager works closely with the Program Manager, Business Analyst, SMEs, IT, business units, and vendor partners.

This position serves as the operational heartbeat of modernization — ensuring day‑to‑day execution, alignment, and problem‑solving across the entire implementation.

• Drive the day‑to‑day execution of modernization work by ensuring all internal teams and vendors have what they need to maintain continuous forward progress toward milestones
• Translate high‑level program goals into coordinated, sequenced, and actionable delivery activities across work streams including Development, Testing, Data, OCM/Training, IT, and business units
• Serve as a key integrator across work streams by identifying cross‑team dependencies, coordinating required actions, and ensuring consistent alignment across internal and vendor teams
• Maintain and communicate dependency maps or logs to support cross‑team alignment
• Partner closely with the Business Analyst to ensure incoming work is clear, actionable, and ready for delivery; partner with the Program Manager to ensure execution aligns with program strategy and priorities
• Collaborate with Product Owners and Business Analysts to refine scope, clarify requirements, and ensure delivery readiness
• Lead and facilitate Agile or iterative delivery routines, ensuring ceremonies remain outcome oriented and that work is broken down into clear, manageable steps rather than vague tasks
• Maintain real‑time visibility into delivery plans, risks, dependencies, and status; proactively identify and resolve issues before they become blockers to progress
• Investigate issues end‑to‑end to determine root causes and drive resolution across teams, escalating only when necessary and always with recommended solutions
• Bring clarity to ambiguous areas by defining problems, coordinating decisions, and establishing the structure needed for continued forward movement
• Lead readiness and implementation activities including go‑live planning, communications, training coordination, environment preparation, UAT coordination, go‑live execution, and stabilization
• Coordinate daily with the implementation vendor to ensure alignment on deliverables, timelines, risks, and dependencies; work with the Vendor Manager to surface issues, monitor vendor commitments, and support accountability mechanisms
• Contribute to the delivery processes and routines that support DMV’s transition to a future product operating model
• Maintain updates in Azure Dev Ops (ADO) or related delivery tools to ensure clear visibility across work streams

• Experience serving as a Delivery Lead, Implementation Manager, or Project/Program Manager supporting complex initiatives, system implementations, or modernization efforts
• Proven ability to drive outcomes across internal teams and vendors, maintaining daily forward momentum and ensuring work streams stay aligned and on track
• Strong problem‑solving skills with the ability to proactively identify issues, investigate root causes, and resolve blockers across teams before they escalate
• Ability to bring clarity to ambiguous situations by simplifying complex work, defining needed decisions, and creating structured, actionable steps for delivery
• Demonstrated communication and influence skills, including the ability to coordinate across technical and business teams, vendor partners, SMEs, and leadership without direct authority
• Exp…