Senior Network Operations VoIP Engineer; Platform and SRE Focus

Senior Network Operations VoIP Engineer (Platform and SRE Focus)

Onsite - Raleigh, NC

A growing technology organization is seeking a Senior VoIP Engineer with a strong background in carrier grade SIP environments and a modern engineering approach. This individual will support network operations while applying software reliability engineering principles to improve scalability, automation, and system performance. This role is highly focused on building reliable, secure, and automated voice infrastructure across complex environments.

• Platform Automation:
  Design and implement automation solutions to reduce manual operational work, leveraging scripting and infrastructure as code practices.
• Voice Service Orchestration:
  Automate provisioning, scaling, and management of voice platforms and carrier interconnects using industry standard tools.
• Carrier Interconnect Design:
  Develop and maintain SIP connectivity with external partners, ensuring high availability, compliance, and efficient routing strategies.
• Advanced Troubleshooting and Observability:
  Serve as an escalation point for complex SIP and RTP issues. Analyze signaling and media flows using advanced diagnostic tools.
• System Integration:
  Partner with internal engineering teams to integrate SIP services across various components of the voice infrastructure.
• Documentation and Knowledge Sharing:
  Maintain detailed technical documentation and provide mentorship to junior engineers on best practices for design and deployment.

• 5+ years of hands-on VoIP engineering experience in carrier-grade environments
• Deep expertise in SIP signaling, SDP negotiation, and RTP/RTCP
• Strong experience with automation using Python, Bash, Ansible, or similar tools
• Experience with infrastructure as code in production environments
• Hands-on experience with SIP proxy platforms and session border controllers
• Solid Linux knowledge for system performance and troubleshooting
• Proficiency with diagnostic and packet analysis tools used in VoIP environments

• Experience supporting carrier-to-carrier SIP environments
• Knowledge of routing strategies including least-cost routing
• Familiarity with voice security protocols and regulatory considerations such as STIR/SHAKEN
• Exposure to containerized or cloud-based voice deployments
• Strong understanding of networking fundamentals including IP, DNS, and routing

This is a high-impact role within a technically advanced environment where automation, reliability, and scalability are key priorities. The team values engineers who can bridge traditional telecom expertise with modern infrastructure practices.

Vaco by Highspring is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, religion, national origin, age, disability, veteran status, or any other protected characteristic as required by applicable law.