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SaaS Customer Support Manager — Lead & Scale Tech Support
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-07-14
Listing for:
PublicInput
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Public Input, based in Raleigh, NC, is seeking a Customer Support Manager to lead and evolve our Technical Support function. This role manages a small, high-impact team while remaining hands-on in complex customer scenarios, partnering with Product and Engineering to ensure timely resolution and high-quality support.
The role focuses on scaling support operations, optimizing workflows, and expanding AI-powered support tools to enhance customer experience across enterprise accounts.
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