SAP CRM Specialist

Job Description

• CRM configuration experience with integration to SAP ECC
• Functional SAP CRM Sales/Service experience with at least 3 end‑to‑end SAP implementations
• SAP CRM End‑to‑end functional design experience in multiple SAP CRM implementations with back‑end integration
• Thorough background in CRM configuration settings and ability to visualize gaps at design time
• Ability to identify, troubleshoot and close issues during build time
• Minimum three full lifecycle SAP CRM implementations; ability to immediately begin work on a complex program
• Grantor Management implementation experience/knowledge in Grantor Programs Management, Application and Agreement Management, Change Request and Claims
• Grantor Management implementation experience/knowledge with integration to SAP ECC
• Strong knowledge and understanding of SAP Service Process with ERP integration and best practices
• Configuration of CRM Service functionalities including Installed Base Management, service tickets, and service orders
• Configuration of CRM Service functionalities including Confirmations with ERP billing and Logistics Integration
• Extensive experience in the configuration of Web UI for multiple Business Roles, Transaction Launcher, Actions, & Partner
• Extensive experience in configuration of Text Determination Procedures, Status Profile, Org. Data Determination and Transaction Types
• Good understanding and knowledge about Web Requests – BSP/Adobe forms, Web UI enhancements, AET, BADIs and Workflows
• Ability to identify and build test data and testing scenarios; test data creation for unit testing as well as product testing
• Clear understanding of SAP Security functions and ability to design new business roles based on security objects
• Experience with Business Requirement Gathering, Gap Analysis, Configuration, Testing and Support
• Experience with managing multiple complex and high impact projects
• Understanding of Solution Manager and its function within an SAP landscape and how it applies to CRM

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