Presales Operations Manager

Walk Me, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today’s complex digital landscape. By leveraging Walk Me’s guidance, engagement, insights, and automation, employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and Walk Me form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP’s robust ERP solutions while seamlessly enhancing user experience and productivity with Walk Me’s intuitive digital adoption platform.

We are looking for a data‑driven, operationally minded manager to optimize our global Pre Sales organization. In this role, you will be the engine that drives visibility, efficiency, and productivity for our demo engineering and solution advisory teams.

Your primary mission will be to design, build, and maintain the analytical infrastructure (dashboards and reporting) that tracks solution advisor performance, demo execution, and enablement impact. Beyond analytics, you will champion operational excellence by managing critical Solution Advisor sales tools, optimizing productivity apps, and leading cross‑functional project workflows. In this role, you will report directly to the Chief Operating Officer, GTM while closely partnering with and supporting the global strategic needs of the SVP, Solution Advisory.

This role sits at the critical intersection of data, strategy, and cutting‑edge operational technology. You won’t just be maintaining legacy systems—you will have the autonomy to leverage AI‑assisted tools and modern analytics to actively reshape how our Pre Sales team wins deals.

• We are dedicated to building a workforce that reflects the diversity of our global community and clients through inclusive programs and initiatives, including equal pay, employee resource groups, holistic benefits, and more.
• Hybrid Work Arrangement:
  We offer a hybrid work schedule that combines the benefits of remote and onsite collaboration.
• Supportive Culture:
  We focus on the whole person, celebrating uniqueness and creating space for community.
• Professional Development:
  Opportunities for continuous learning and career advancement through our career compass offering.
• Wellness Initiatives:
  Quarterly wellness reimbursements, daily Bright Breaks, and an annual Wellness Month in July.
• Health Coverage Options:
  Where applicable, we provide health coverage designed to support diverse needs.
• Annual Leave Policy:
  Tailored to regional standards, ensuring sufficient time off.
• Refresh Me Days:
  Throughout the year to strengthen work/life balance.
• Retirement Contributions:
  Robust contributions tailored by region.
• SAP’s acquisition of Walk Me highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting‑edge technology.

• Solution Advisor Metrics:
  Establish robust tracking for utilization and deal alignment. Influence alignment across the team to drive data integrity and consistent adoption of tooling.
• Demo Excellence Tracking:
  Build dashboards monitoring demo frequencies, types, success rates, and correlations between demo tracks and revenue outcomes.
• Enablement Metrics:
  Track onboarding KPI timelines, technical certification progress, and ROI of pre‑sales training initiatives.
• Executive Reporting:
  Synthesize complex data streams into clean narratives. Proactively advise Pre Sales and GTM leadership, using data trends to challenge strategies and recommend operational shifts.

• Application Solution Design (ASD):
  Manage updates, governance, and documentation for key Solution Advisor sales stages, ensuring workflows reflect necessary scale for best‑in‑class post‑sale deliverables.
• Field Productivity:
  Own the “Pre Sales Tech Stack,” ensuring productivity apps and AI‑assisted tools reduce manual…