Senior System Administrator

Senior System Administrator – Raleigh, NC (onsite) – Duration: 2+ months

Description: This position will perform PC replacements, remote support activities such as troubleshooting, software installations, process improvement activities, client asset record analysis, imaging, PC hookups, and asset inventories for 14 agencies that utilize our service. The contractor will provide hands‑on support on site and extend the contract for continuing service to customers supporting citizens of North Carolina.

• Support customers using good customer service skills and communicate with both technical and non‑technical customers.
• Utilize moderate knowledge of Windows OS & M365 to support customers and work with internal teams.
• Experience in imaging and provisioning new equipment hardware to customers.
• Experience in supporting mobile devices and Apple devices.
• Use strong organizational skills to track onboarding & shipping activities based on customer requests.
• Follow asset management processes to ensure proper customer billing.
• Document work activities in Service Now.
• Test Intune processes for Tier 3 team & provide feedback.
• Test upgrades and software changes.
• Install software following security & internal processes.
• Troubleshoot customer issues.
• Provide instruction while troubleshooting for remote customers.
• Assist with developing team processes & knowledge base.
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust.
• Work with vendors on warranty cases.
• Collaborate with internal teams on technical issues.
• Work on special projects as needed.