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Senior Escalation & Process Automation Lead
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-07-18
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, IT Consultant, Systems Analyst
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking a Process Improvement & Automation Lead in Raleigh, North Carolina. This role is responsible for managing enterprise escalations and optimizing service-recovery processes to ensure efficient incident resolution.
The ideal candidate will have a Bachelor’s degree in Information Technology, 4–6 years in IT, and experience coordinating major incidents. Strong analytical and communication skills are paramount, along with knowledge of ITIL practices.
Compensation ranges from $79,400 to $135,000, reflecting multiple factors including experience and qualifications.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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