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Junior IT Service Desk Agent - Enterprise

Job in Raleigh, Wake County, North Carolina, 27601, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-07-18
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 28929 - 35817 USD Yearly USD 28929.00 35817.00 YEAR
Job Description & How to Apply Below
Position: Junior IT Service Desk Agent - Enterprise Support

ASM Research, An Accenture Federal Services Company is seeking an entry-level Customer Service Representative, Junior to provide first-line technical support for government IT services in a regulated environment. You will log tickets, perform basic troubleshooting, and escalate complex issues under supervision, while helping users with password resets and access to approved tools.

Qualifications include an associate degree in IT or related field (or equivalent), 0–3 years in IT support,

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