Service Desk Engineer

Role Overview

We're looking for a Service Desk Engineer to work with AI to handle complex IT support issues. You'll have direct input into which ticket types get handed to AI next, shaping the automation roadmap. This is a new kind of IT support role, built alongside AI as it is being developed.

You'll own and resolve inbound service desk tickets, provide technical support to clients, diagnose and resolve hardware, software, and network issues, and work the escalation path between AI agents and senior engineers.

You'll have the opportunity to work with AI, shape the automation roadmap, and define what it looks like to work in a new kind of IT support role. You'll also have flexibility in your work schedule and opportunities for professional growth within a fast‑growing, collaborative culture.

• 1+ years in a service desk, help desk, or desktop support role
• Working knowledge of Windows and macOS operating systems
• Experience troubleshooting Microsoft 365 and common SaaS admin tools
• Working knowledge of Active Directory / Entra
• Experience with a ticketing system
• Strong foundation in IT troubleshooting methodologies
• Ability to analyze and diagnose technical issues
• Exceptional written and verbal communication skills
• Strong documentation habits

• Medical, dental, and vision insurance
• 401(k)
• Paid holidays
• Birthdays off
• Flexible work environment
• Opportunities for professional growth