IT Support Manager — Lead Hybrid Help Desk & ITSM
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-07-19
Listing for:
RSM Solutions, Inc
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, IT Consultant
Job Description & How to Apply Below
RSM Solutions, Inc. is seeking an IT Support Manager to lead a team of help desk technicians, manage daily operations, and uphold service quality for a North American enterprise using Prophet 21, M365, MDM, AD, and related tools.
You will drive ITSM maturity, coordinate with Infrastructure and Business Applications, and develop documentation to improve incident response and customer satisfaction. Hybrid work with one remote day weekly is possible.
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