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Manager, CXOps – Digital Customer Success Management
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Project Manager -
Management
IT Project Manager
Job Description & How to Apply Below
Responsibilities
- Lead and scale digital engagement programs across the Veradigm customer base
- Design and execute a comprehensive digital customer success strategy
- Build and optimize tiered engagement models
- Own the digital channel mix
- Continuously test and iterate on engagement programs
- Lead, mentor, and grow a team of digital customer success managers and specialists
- Define and maintain customer health scoring models
- Build and manage automated playbooks
- Own and optimize the digital CS tech stack
- Partner with IT and operations for tooling and workflow improvements
- Collaborate across departments to translate feedback into actionable insights
- Bachelor's Degree or equivalent
- 8+ years relevant work experience; 2-3 years at Expert level or equivalent experience
- 2-4 years relevant leadership experience Preferred
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