Technical Training and Development Manager

PRIMARY FUNCTION

Develop training course structure for GPLS Associates on our training classes which cover repair of equipment, installation, maintenance, and safety. Oversee the coordination and relocation of equipment and execution of all training courses. Manage all training requests from Operations, understanding the needs of the Training Department audience. Develop curriculum and train Lift Systems software modules to Service Managers and technicians. Train new hire Lift Division service personnel during monthly New Hire On‑Boarding sessions.

Manage the Lift Systems Division Technician Career Guide, maintaining HYG updates and technician certification statuses, and act as a guidance counselor for Service Managers and technicians to develop skillsets outlined in the Technician Career Guide.

This position is responsible for the training and distribution of technical information within Gregory Poole Lift Division branches. The individual provides both service, parts, and sales technical support.

Scope of the position:
Primary support to 13 Service Managers (200+ Technicians). Manage the following personnel: 1+ Technical Communicators (Training coordinator) and 1+ Telemetry Fleet Account Managers.

• Develop the training course structure, in a digital bookcase format, which will be ready to be executed as HYG and Allied equipment becomes available.
• Determine class title, enrollment based on Operations needs and technician certification levels, necessary equipment, and branch location for each class.
• Maintain oversight of courses in digital bookcase to ensure systematic follow‑through and order of precedence.
• Oversee coordination of equipment by reviewing new product reporting and ensuring timely requests for equipment holds or relocation to the Lift Division Director of Sales.
• Oversee coordination of training classes listed on the training calendar, published for Operations, and communicate schedules and follow‑up to branches to ensure class participation.
• Work with management to develop long‑term training plans, analyze demographics, human resources availability, and business needs to meet objectives.
• Serve as the designated contact with HYG and other Allied Product companies regarding training and development needs; schedule OEM training courses at GPLS and conduct Train‑The‑Trainer sessions.
• Manage the Lift Systems Division Technician Career Guide, maintain HYG updates and certification statuses using the established format.
• Monitor accuracy of the Technician Career Guide report and communicate discrepancies to the Lift Division Technology Specialist.
• Act as a guidance counselor for Service Managers and technicians, helping them follow pathways for growth and align with GPLS certification levels.
• Identify training needs to achieve targeted performance levels; measure current performance against desired levels.
• Develop and maintain updated curriculum for GPLS software modules, using audiovisual equipment, training aids, or programs as necessary.
• Instruct software class participants on troubleshooting, failure analysis, system maintenance, and repair of equipment following curriculum, handouts, and texts.
• Demonstrate procedures such as repair, removal, installation, components/equipment, and failure analysis; coach employees in applying new skills.
• Observe trainees and work individually to assess skills, knowledge, and abilities, and help them apply training to the job.
• Lead discussion groups on troubleshooting and problem‑solving techniques; ensure balanced participation.
• Provide troubleshooting and technical support to Service Managers and technicians for software difficulty or failure.
• Provide troubleshooting and technical support to Service Managers and technicians for SMART Office and SMART Technician needs.
• Provide troubleshooting and technical support to Service Managers and technicians for equipment difficulty or failure at customer locations.
• Oversee Telemetry operations, training, troubleshooting, and administrative functions.
• Communicate to upper management any matters requiring escalation or involving unresolved product failures.
• Prepare presentations and train new hire Lift…