Director Learning and Enablement; RapidScale

Learning & Development Director

At Rapid Scale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help mid-market through enterprise organizations simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google, as well as a full suite of Private Cloud and Cybersecurity solutions, Rapid Scale enables companies to turn technology into their greatest competitive advantage.

Backed by the strength of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. Our consulting practice empowers clients to optimize cloud investments, modernize operations, and drive measurable business outcomes.

At Rapid Scale, part of the Cox family of businesses, we're hiring a Director of Learning & Enablement to architect and execute an enterprise learning ecosystem that empowers the business to thrive. As a strategic leader within a fast-paced MSP environment, this role is responsible for the end-to-end strategy, design, and delivery of professional development programs that drive performance, scalability, and customer satisfaction.

Reporting to the COO, the ideal candidate will be a business-savvy learning executive who understands the nuances of cloud services, the demands of client-facing teams, and the operational rigor required to support a high-growth organization.

If this sounds like a good fit, we want to hear from you!

Here's a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with up to 8% company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits.

What You'll Do

We'll be counting on your vision to bring cohesion to our learning strategy: you understand that every role in a company impacts others, and you're capable of and comfortable with designing programs that seamlessly integrate to produce a winning staff, from top-notch sellers to exceptional support engineers.

• Strategic Learning Leadership
• Develop and execute a long-term learning strategy (minimum 3-year cycle) that aligns with business objectives, cloud service offerings, and operational excellence.
• Partner with executive leadership throughout the business to identify skill gaps, performance drivers, and growth opportunities.
• Serve as a strategic advisor to the COO and executive team on workforce capability and learning investments.

• Curriculum Development & Instructional Design
• Create and manage a trusted vendor ecosystem that provides access to scalable, role-based curricula for Sales (e.g., solution selling, cloud product knowledge) and Operations (e.g., service delivery, client onboarding), with other teams to follow.
• Oversee external instructional design teams to produce engaging, multimodal content including e-learning, virtual instructor-led training, and microlearning.
• Ensure learning programs consistently reflect the latest in cloud technologies, compliance standards, and customer-centric practices.

• Training Delivery & Enablement
• Support citizen learning through thoughtful, accessible LMS administration, making department-specific modules widely available and providing coaching on efficacy.
• Build and manage a high-performing training delivery function that supports onboarding, upskilling, and certification across geographies in a full follow-the-sun model; the position will require occasional domestic and international travel to support our staffing partners.
• Implement metrics-driven training programs that improve time-to-productivity, reduce operational errors, and enhance customer experience; utilize those metrics to consistently show the value and return of your delivered work.
• Leverage a small…