Epic EHR Help Desk Analyst
Listed on 2026-07-28
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Analyst
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities.
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Skills Table:
Skill
Required / Desired
Amount
of Experience
Minimum of 2 years providing Epic technical support in a healthcare or clinical environment.
Required
2
Years
Proficient with Service Now or other enterprise ticketing systems.
Required
2
Years
In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).
Required
2
Years
Epic certification in one or more modules (e.g., Epic Care, Ambulatory, Security, or Service Desk).
Highly desired
Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).
Highly desired
Candidate understand this is a second (1st) shift position and the working requirements are 7 AM - 3:30 PM EST which includes nights, weekends, and holidays
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