IT Technician; CradlePoint

Job in Raleigh, Wake County, North Carolina, 27601, USA

Listing for: Insight Global

Full Time position
Listed on 2026-07-28

Job specializations:

IT/Tech
Hardware Engineer
Engineering
Hardware Engineer

Salary/Wage Range or Industry Benchmark: 55000 - 75000 USD Yearly USD 55000.00 75000.00 YEAR

Position: IT Technician (CradlePoint)

Job Desription:

Serves as a point of contact and liaison with various IT vendors.

Install and support CradlePoint mobile gateways.

Provide end user support, customer consultation for the Computer Aided Dispatch (CAD) and Automatic Vehicle Locator (AVL) hardware and endpoint devices.

Provide set up and training support on hardware to end users and other support staff.

Assist in maintaining and deploying complex images.

Coordinate and manage the 24x7x365 endpoint device support for various hardware. Provide ancillary application support.

Install, test, and support all aspects of network connectivity for the endpoint devices, Net Motion & Cisco Any Connect endpoint related VPN applications.

Provide support for local and network printers, multi-function devices for your customer base at various Wake County facilities. Provide basic support for audio visual equipment.

Perform routine technology refreshes on all supported hardware and applications.

Associate’s Degree with two (2) years of experience directly supporting end users and associated hardware
Experience managing, administering, provisioning, and/or supporting CradlePoint gateways or similar devices such as Sierra Wireless gateways, etc.
Experience with 12V line work within vehicles.
Understanding of desktop operating systems, M365.
Solid understanding of desktop computer hardware and peripherals.
General knowledge of networking including TCP/IP, DHCP, DNS, etc.
Familiarity with VOIP.
Verbal and written communication skills.
Clean Driving Record and Drivers License

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