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HelpDesk/Support IT Support Systems Administrator Technical Support

Service Desk Lead: Elevate IT Support & SLAs

Job in Raleigh, Wake County, North Carolina, 27601, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-07-30
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Salary/Wage Range or Industry Benchmark: 84900 - 154500 USD Yearly USD 84900.00 154500.00 YEAR
Job Description & How to Apply Below
A leading IT services provider in North Carolina is seeking a Service Desk Lead who will provide operational leadership for the service desk functions. The role involves managing service desk operations, ensuring quality service delivery, and being the primary escalation point for issues. The ideal candidate will have over 6 years of experience in service desk operations, a strong ITIL background, and excellent communication skills.

This position offers a competitive salary range of $84,900 - $154,500 based on qualifications and experience.
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