Senior Operator

Job Posting Information

Posting Number: PG195143SP

Internal Recruitment: No

Working Title: Senior Operator

Anticipated Hiring Range: $50,000 - $52,000

Work Schedule: Rotating schedule, 24/7

Job Location: Raleigh, NC

Department: Office of Information Technology-Network Operations Center

Communication Technologies (Com Tech) is a division of OIT
- The Office of Information Technology. Com Tech is dedicated to providing communication services to the entire NC State University community. Our department offers a range of services including telephony, wired, wireless, and secure networks. We are proud to serve a growing academic population of over 36,000 students and more than 8,000 faculty and staff.

This premiere enterprise network includes over 102,000 network ports and more than 9,000 wireless access points, 16,000 phone lines and more than 1,000 life safety lines. As the network and telephony service provider for NC State University, Com Tech is responsible for designing, maintaining, and supporting the data and voice infrastructures, critical facilities and associated components.

As a Pack member,
you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition
and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical
  , Dental
  , and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!
• Attain Work-life balance with our Childcare benefits,
  Wellness & Recreation Membership
  , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:
Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Join the team responsible for supporting the reliable operation of NC State University's technology services. As a Senior Operator, you will provide comprehensive operational support for campus IT services on a 24O7O365 basis by monitoring critical systems, coordinating incident response, and delivering responsive technical support. Your work helps ensure the continuity of essential technology services by supporting desktop operations, critical infrastructure, and campus-wide incident management.

• Monitor batch processing systems, network infrastructure, and critical campus facilities to proactively identify, document, and respond to operational issues.
• Coordinate after-hours incident response by dispatching support to critical facilities and campus locations, communicating with customers, and escalating complex issues in accordance with established procedures.

• Document and manage incidents and service requests within Service Now, utilizing established templates and knowledge resources to ensure accurate tracking and timely resolution.
• Promote a high level of customer service by striving for first-contact resolution whenever possible while providing clear communication throughout the incident lifecycle.

• Support NOC operational activities, including cable patching, equipment deployment and retrieval, and assist in maintaining accurate network inventory.
• Follow standard operating procedures and assist with critical incident response efforts to support the reliable operation of campus technology services.

If you are someone who enjoys working in a fast-paced technical operations environment, solving problems, supporting mission-critical technology services, and providing outstanding customer service, we encourage you to apply. This is an opportunity to play an important role in helping keep NC State's technology services available for the university community.

• Other duties as assigned.

High school or General Educational Development (GED) diploma and six…