EPIC ServiceNow EHR Analyst

EPIC Service Now EHR Analyst

(Jobs in Raleigh, NC)

Requirement

Job title Analyst

Job location in Raleigh, NC

Skills required EPIC, Service Now, EHR,

Open Date 24-Jul-2026

Close Date

Job type Contract

Duration 11 Months

Compensation DOE

Status requirement ---

Job interview type ---

Job Description Analyst: EPIC, Service Now, EHR,

Start date : 7/27/2026

End Date : 07/06/2027

Submission deadline : 7/27/2026

Client Info : NCDHHS-AM

Note:

• Agency Interview Type :
  Webcam Interview Only
• Work Arrangement :
  Remote

Description:

The EHR Help desk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.

Working as part of the centralized IT Help desk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

• Provide support for Epic applications, workflows, access, printing, and integration issues.
• Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
• Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
• Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
• Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
• Monitor Service Now queues and manage incident resolution in accordance with service level agreements (SLAs).
• Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
• Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
• Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
• Maintain documentation, knowledge base articles, and standard operating procedures.
• Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
• Support change management and scheduled downtime communications as needed.
• Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
• Escalate critical issues and downtime events according to established protocols.

EOE Protected Veterans/Disability