IT Client Support Professional

Posting Information

• Salary: $57,000 - $62,000
• Work Schedule:
  
  Monday - Friday 8:00 am - 5:00 pm
• Job Location:
  
  Raleigh
• Mandatory Mandate:
  This position is open for current NC State Employees only, permanent or temporary.

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:
Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

• The primary purpose of this position is to provide comprehensive IT support to faculty, staff, and students within the College of Natural Resources, with a focus on endpoint computing, instructional technology, and day-to-day technical operations.
• This role is responsible for the setup, deployment, maintenance, and support of desktop and laptop systems across Windows, Mac, and Linux environments. The position provides technical support for classrooms, computer labs, and conference spaces, ensuring that instructional technology and related systems function reliably to support teaching and learning.
• The position troubleshoots a wide range of hardware, software, and connectivity issues, working both independently and collaboratively with other IT staff to resolve incidents and fulfill service requests. The role also assists with system deployments, asset management, and ongoing maintenance of computing resources across the college.
• In addition, this position contributes to IT projects and service improvements as assigned and continues to build technical expertise, including developing proficiency in Linux-based systems and research computing support. The role may also provide informal guidance and task direction to student employees or interns.
• Strong customer service skills, adaptability, and the ability to manage multiple priorities are essential to effectively support the varied and evolving technology needs of the college.
• 1. Desktop Support Provides technical support for desktop computing, printers, and related peripherals across Windows, Mac, and limited Linux environments. Responsibilities include system setup, configuration, deployment, and troubleshooting for faculty, staff, and students. This role supports standard software and applications, assists with network connectivity issues, and ensures systems are maintained in alignment with university policies and security standards.
• Provides support for a range of user needs, including troubleshooting hardware and software issues and assisting with installation and configuration of applications on university-supported devices.
• 2. Instructional Technology Support Supports instructional technology across classrooms, computer labs, and conference spaces, including troubleshooting audiovisual equipment, maintaining classroom computing systems, and assisting instructors with technology needs. Works to ensure minimal disruption to teaching and learning by responding to issues in a timely and customer-focused manner.
• 3. Hardware Deployment and Asset Lifecycle Management Assists with desktop infrastructure and lifecycle management, including inventory tracking, hardware deployments, redeployments, and coordination with surplus processes. Contributes to maintaining accurate records of IT assets and participates in system imaging and configuration processes.
• 4. IT Projects and Service Improvements Participates in IT projects and service improvements as assigned, contributing to implementation efforts, testing, and documentation. Works collaboratively with other IT staff to support college-wide initiatives and may assist with tasks related to system administration, including basic support of Linux-based systems and research computing environments.
• May provide informal guidance and task direction to student employees or interns, assisting with workload…