Service Support Analyst (Physical Security) :: Raleigh, NC (Onsite

Service Support Analyst

Location:

Raleigh, NC

Duration: 3+ months (Onsite)

Seeking for a Service Support Analyst with basic technical knowledge of Physical Security and IT systems. The role involves creating programs and procedures aligned with the Facilities Access Control System (FACS) initiatives.

• Document and coordinate activities related to inventory management and Genetec software.
• Manage and account for all equipment, devices, materials, and parts for building implementation.
• Perform semi-annual inventory assessments and submit reports to Security Management.
• Generate and submit scheduled reports to Security Management.
• Invoice materials upon arrival and manage safety stock requirements.
• Coordinate and verify scheduled preventive maintenance (PMs).
• Identify end-of-life devices and arrange replacements.
• Manage badging supplies and restocking.
• Handle quotes and invoices related to inventory.
• Adhere to Surplus procedures for surplus processes.
• Discard retired servers per Information Security Office procedures.
• Support the Security Operations Center (SOC) with basic system configurations.
• Assist SOC team and vendor partner with troubleshooting.
• Perform monthly device testing and document findings.
• Assist in creating documents for new building construction and device requests.
• Manage device removal for building alterations or other reasons and brief IT-EMS.
• Submit incidents, requests, and track all in accordance with IT-EMS standards.

• 3+ years of experience in physical security with knowledge of security systems.
• Experience troubleshooting security devices and understanding the Genetec platform.
• Experience with installation and service of video surveillance equipment, IP cameras, and card readers.
• Ability to create and maintain required documentation.
• Working knowledge of office applications (MS Excel, MS Word, MS Outlook, Visio, and PowerPoint).
• Working knowledge of the Service Now platform.
• Clear written and verbal communication skills.
• Strong problem-solving skills.
• Able to construct new policies and procedures related to duties and responsibilities.