ServiceNow Technical Specialist Junior at NC

Position:
Service Now Technical Specialist Junior

Location:

Raleigh, NC 27610
Client:
State of North Carolina
Duration: 12+ Months

Job Description:

We're seeking a Service Now Developer/Technical Specialist to design, develop, and implement Service Now applications and integrations. The role focuses on ITSM, ITOM, HRSD/WSD, and SPM modules, with responsibilities spanning configuration, scripting, workflow design, and system maintenance. You'll work with business analysts and end-users to translate requirements into scalable solutions, while following ITIL-aligned practices and maintaining clear documentation. Most work is remote, with occasional on-site needs in the Raleigh area.

Key Responsibilities:

• Design, develop, and maintain Service Now applications and modules (ITSM, ITOM, HRSD/WSD, SPM)
• Configure forms, workflows, and custom scripting; implement integrations via APIs/web services
• Troubleshoot and resolve issues in scripts, workflows, and integrations
• Create and maintain technical documentation for configurations and integrations
• Collaborate with stakeholders to gather requirements and deliver effective solutions
• Apply best practices for development, testing, and change management
• Participate in upgrades and maintenance with minimal business disruption

Required / Desired

Skills:

• Proven Service Now experience (3+ years)
• Web apps, networks, email protocols (SMTP/POP3) (3+ years)
• ITIL v3 understanding (3+ years)
• Enterprise IT architecture understanding (3+ years)
• Relational databases knowledge (3+ years)
• Web technologies (XML, HTML, JavaScript, AJAX, CSS, HTTP) (3+ years)
• Strong time-management and record-keeping (5+ years)
• Ability to translate complex requirements into code (5+ years)
• Positive can-do attitude and willingness to learn (5+ years)
• Commitment to quality service and working both independently and in a team (5+ years)
• LDAP (Active Directory, OpenLDAP, etc.) (3+ years)
• Excellent communication skills (5+ years)

Interview & Logistics:

• In-person interview required
• Local NC residence preferred for occasional on-site needs
• Remote-friendly with occasional Raleigh-area on-site meetings

How to Apply:

• Send your resume to
• Subject line must be "Resume Submission" to grab immediate attention

Note:

This post reflects a simplified role description focused on core Service