Site Reliability Engineer-Raleigh, NC

Site Reliability Engineer

Location:

Raleigh, NC

6 months Contract

Rate: $50/hr. on w2

US Citizen and Green Card, H4-EAD only

The principal responsibilities of this position are:

• Work as a member of the US Support group - participating in weekly shifts and weekend rotes.
• Work in conjunction with the support team members to deliver high quality customer service-oriented support and maintain a stable & efficient production environment.
• Provide in-depth 1st/2nd line application support for production issues from initial client contact through to resolution, including root cause identification and implementing preventative action. Influence the global team by example and encouragement.
• Analyze moderate to advanced inquiries and lead problem resolution.
• Handle production incidents, resolve independently or ensure appropriate ownership within support and development teams (including accurate logging/detail gathered for reporting purposes). Ensure clients and management are kept up to date.
• Actively identify areas where support queries can be reduced, and identify, document and potentially implement (small scale) solutions and encourage the global team to do this.
• Ensure that down-time in the trading environments is minimized, whilst dedicatedly monitoring application status against service levels, addressing any issues or leading amendment discussions/negotiations.

General skillsets required for the role:

• ITIL certification/deep understanding of Service Now.
• Good understanding of Geneos/Monitoring tools.
• Fluency in SQL, Linux/shell scripting and/or other programming languages.
• You have deep understanding of the full software development lifecycle.
• Relevant experience in application support in a Front Office/Trading environment.
• You have experience in a client driven technology role working as part of a global team.
• Excellent written and verbal interpersonal skills and strong communication skills.
• You demonstrated ability to support demanding users with proven ability to handle pressure.
• Strong analytical and problem-solving skills.
• Ability to operate in a global team environment.
• Proven ability to assimilate and apply information rapidly and effectively.
• Willingness to learn both the technology and business.
• You are a self-starter with proven experience of ability to multi-task, being able to prioritize and follow through on tasks.