Service Support Analyst
Listed on 2026-08-05
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
Service Support Analyst
Location:
3700 Wake Forest Rd. Raleigh, NC 27609
Position:
Hybrid
Duration:
Long Term
Job Description:
This is a temporary staff position required to assist in completing 1000 PC refreshes. We have many PCs to replace due to the XP Remediation project that was completed 4 years ago where we had to refresh managed desktops to WIN 7 to be compliant with Microsoft. This position will split time between refreshing PCs (1/3 of time) and performing asset-related activities such as receiving new PCs, prepping & imaging PCs, as well as, performing surplus duties.
Description (including, but not limited to): 1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users
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