Senior ITSMA Observability Engineer

Senior ITSMA Observability Engineer

At Hedge Serv, we're redefining what's possible in fund administration. With more than $700 billion in assets under administration, we partner with the world's most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We're a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success.

We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

Hedge Serv supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We've been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, Hedge Serv has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We've earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

The Senior ITSMA Observability Engineer is responsible for the design and development of the Elastic and Prometheus Stack, as well as, AWS Observability tools that monitor and manage critical applications and infrastructure  an important member of the ITSMA Monitoring and Analytics Team, the Senior Engineer will be responsible for the operation and design of the portfolio of tools, which include alerting mechanisms and escalation, dashboards, and the overall framework to support the management of Hedge Serv's infrastructure, systems, and applications.

Additionally, this role entails leading IT infrastructure monitoring projects and vendor management and handling daily operations with SME (Subject Matter Expert) escalation support as needed. The successful applicant should possess the ability to collaborate with various IT teams to gather requirements and develop solutions by means of existing monitoring capabilities or customized monitors (scripts).

The Senior ITSMA Observability Engineer will collaborate with the ITSMA Monitoring and Analytics Team to design, build, secure, maintain, optimize, and document solutions utilizing Elastic Cloud Stack and AWS-managed Prometheus.

• Proficiency with Elasticsearch, Logstash, Kibana, Beats, APM with X-Pack, Prometheus, Grafana, AWS Cloud Watch, and other observability tools
• Experience with OTEL Collectors
• Engage closely with application owners, engineers, and development teams to evaluate requirements, architect, and support an Elasticsearch Stack solution, as well as structure queries to enhance system performance and efficiency
• Design and configure ETL data pipelines using Elastic Common Schema for onboarding application logs and metrics
• Configure index templates and manage data lifecycle (ILM) for effective data retention
• Develop Ansible playbooks for automated deployment of Beat agents across on-premises and AWS systems; utilize Terraform for safe management of production…