Service Support Analyst- Expert

Service Support Analyst
- Expert

Location:

3514 Bush St, Raleigh, NC (HYBRID)

Duration: 12+ Month Contract with possibility to extension

Consultant pay rate: $38 /hr on W2 (All Inclusive)

This is a hybrid or fully on-site position, depending on the candidate's preference. The candidate is required to be onsite 2-3 days per week. The specific days will be coordinated with the rest of the staff, so if they have a preference Client should be able to work with that.

Client is transitioning to a new Microsoft Tenant and fully independent Desktop Management. Our IT Ops team will take on all desktop and M365 support and it will be a significant transition to our staff. We need someone with good communication skills, excellent customer service skills, and an even/calm presence to support our staff through the initial transition and the new ongoing support processes.

Expected

Skills:

Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Description (including, but not limited to):

• Technical assistance, support, and advice to end users for hardware, software, and systems
• Hands-on technical and functional assistance to business and technical users
• Remote technical and functional assistance to business and technical users
• Support of the Office 365 environment (administration and useage)
• Able to support remote PC setup and application installation