ServiceNow Customer Administrator
Listed on 2026-08-05
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IT/Tech
Systems Administrator, IT Consultant, Technical Support, IT Support
Service Now Customer Administrator
The Service Now customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the Service Now platform.
The candidate will work remotely for the duration of the engagement. However, he or she will need to come onsite for a day or two as requested. The manager will provide as much notice as possible when asking the candidate to come onsite. The candidate must reside in the United States. The candidate will need to come onsite the first day to collect equipment.
Responsibilities
- Personalize and create forms and fields
- Create new applications, modules, and tables
- Activate a plug-in
- Build reports, gauges, and homepages
- Set up Service Level Agreements (SLAs) and monitor SLA workflows
- Create and track Service Catalog requests, and items with variables
- Create, monitor, modify, and publish Service Catalog workflows with approvals
- Follow the notification process back to the Business Rule
- Import data into the instance
- Create and use update sets to facilitate moving customizations between your instances
- Search, populate, and customize the Knowledge Base
- Create an Access Control Rule (ACL)
- Create global controls for attachments and cookies
- Custom scripting
- Build third party software integrations
- Answering "how to" technical and application configuration questions
- Aiding in translating business requirements into technical requirements
- Facilitating roll out of new applications and modules
- Manage the Service Now system upgrades that occur three times per year
- Assisting in troubleshooting patch / release management issues
The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:
- Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
- Web applications, networks, protocols and email (SMTP, POP3)
- Basic understanding of ITIL v3 methodologies
- Understanding of enterprise IT architecture
- Working knowledge of relational databases
- Experience with database manipulation via a programming language
Experience in these areas is a plus:
- LDAP directories, such as:
Active Directory, eDirectory, OpenLDAP. - Single Sign-on using:
Digested Token, SAML 1.1, SAML 2.0. - Web Services integrations.
Proven Service Now implementation experience
Required
2 Years
Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
Required
2 Years
Basic understanding of ITIL v3 methodologies
Required
2 Years
Understanding of enterprise IT architecture
Required
2 Years
Working knowledge of relational databases
Required
2 Years
Experience with database manipulation via a programming language
Required
2 Years
Impeccable time-management and record keeping
Required
5 Years
The ability to take complex end-user requirements to code
Required
5 Years
A positive can-do attitude & willingness to learn
Required
5 Years
A strong personal commitment to quality service
Required
5 Years
The ability to work independently and with a team
Required
5 Years
LDAP directories, such as:
Active Directory, eDirectory, OpenLDAP.
Highly desired
2 Years
Single Sign-on using:
Digested Token, SAML 1.1, SAML 2.0.
Highly desired
2 Years
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