Cybersecurity Escalation Lead | Incident Response
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-08-07
Listing for:
QLYS_US Qualys, Inc.
Full Time
position Listed on 2026-08-07
Job specializations:
-
IT/Tech
Cybersecurity, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Qualys, Inc. in Raleigh, North Carolina is seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within their cybersecurity platform. The role requires strong oversight of critical escalations and excellent communication with internal and external stakeholders.
With 8-10 years of experience in Technical Support and 3 years in high-severity escalation management, candidates must be adept at navigating complex technical dilemmas and enhancing support processes.
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