Director, Technology Operations

Director, Technology Operations

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

• This role must focus on client success, service level reliability and relationship management excellence by proactively anticipating, escalating and resolving technology issues.
• A strong focus on process optimization will be required and this leader will be expected to develop a high performing team that is highly fluent in the technical aspects of maintaining the ongoing operations.
• Manages all Bank of America technology compliance activities including security scanning, and disaster recovery testing.
• Responsible for incident management activities for the account.
• Coordinates troubleshooting, support, and service for systems, equipment and networks when necessary.
• Manages provisioning and user access reporting.
• Organizes and executes the steps required to onboard new systems to the account.
• Coordinates the interfacing strategies between JLL and client systems.
• Responsible for hardware provisioning and support for JLL BofA account associates.
• Coordinates the accounts relationship with our Technology Support Center (software support).

• Technically proficient in both IT and Business Intelligence operations.
• Have demonstrated experience improving and optimizing processes to ensure consistent success.
• Must have strong analytical and problem-solving skills.
• Be capable of building a high performing team, mentoring others for success and driving a team to succeed.
• Experience with Microsoft Business Intelligence stack (SharePoint, Power Pivot, Power View, SSRS), Tableau, or similar is highly desired.
• Must be results driven and have outstanding customer service skills – including demonstrated ability to analyze, act, and implement to ensure desired results are achieved.
• Experience with Bank of America and JLL technology environments is highly desirable.

This position requires a bachelor’s degree in addition to a broad range of business experience acquired through previous work experience. MBA or similar post‑graduate studies is preferred. Additionally, the candidate should have 5+ years of industry experience acquired through previous work experience.

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping…