Manager II, Product Adoption & Operational Readiness, Global Business Systems

## Manager II, Product Adoption & Operational Readiness, Global Business Systems Apply locations:
Raleigh, NCtime type:
Full time posted on:
Posted Yesterday job requisition :
R112523

Are you energized by driving enterprise-wide adoption of digital platforms and ensuring transformational programs deliver measurable business impact? Do you thrive at the intersection of business, technology, and user experience—turning strategy into real-world outcomes?

Lexis Nexis is executing a multi-year transformation of our Global Business Systems to improve go-to-market effectiveness, accelerate revenue growth, and deliver seamless customer experiences. This includes modernizing platforms such as Salesforce CRM, CPQ/Revenue systems, ERP, eCommerce, sales enablement tools, and customer-facing applications, while leveraging data and AI-supported capabilities to enhance business performance.

We are hiring a Manager II, Product Adoption & Operational Readiness to lead next-generation change and adoption strategies across these platforms. This role will play a key part in reimagining change management by leveraging data, automation, and AI-supported capabilities to drive intelligent, scalable adoption.## Responsibilities
* Lead product adoption and operational readiness across Global Business Systems platforms, including Salesforce CRM, CPQ, ERP (e.g., People Soft), eCommerce, sales enablement tools (e.g., Gong), customer-facing solutions, and enterprise data platforms
* Evolve change management approaches from training-based models to intelligent, AI-supported, and behavior-driven adoption strategies
* Design and implement data-driven and AI-supported adoption frameworks that enable personalized, real-time user engagement
* Use advanced analytics and insights to identify adoption risks, inform interventions, and optimize outcomes
* Partner with Product and Technology teams to enable in-product guidance and AI-supported experiences (e.g., nudges, recommendations, copilots)
* Establish and execute operational readiness frameworks, including success criteria, go-live standards, and post-launch adoption tracking
* Ensure alignment between product releases and business readiness to accelerate time-to-value
* Partner with Sales, Marketing, Finance, and Operations teams to operationalize business processes within enterprise platforms
* Drive adoption through embedded workflows, insights, and system-driven experiences
* Define and track adoption KPIs and success metrics, linking platform usage to business outcomes
* Establish continuous feedback loops to refine enablement strategies, processes, and platform capabilities
* Act as a connector across Product, Technology, AI Innovation, and Business teams to ensure alignment on adoption and value realization
* Lead and develop a team focused on adoption, readiness, and change execution## Requirements
* 8+ years of experience in change management, product adoption, sales operations, or related roles in enterprise environments
* Proven experience supporting large-scale digital or platform transformations (e.g., CRM, CPQ, ERP)
* Strong understanding of sales, marketing, and customer workflows, including Lead-to-Cash processes
* Experience using data and analytics to drive adoption, behavior change, and business outcomes
* Ability to translate business strategies into scalable system workflows and user experiences
* Experience working across cross-functional and matrixed organizations
* Comfort working with data, automation and AI-supported capabilities in enterprise platforms
* Strong stakeholder management and communication skills
* Demonstrated ability to drive execution and deliver measurable results in complex environments## Preferred
* Experience with Salesforce ecosystem (CRM, CPQ/Revenue Cloud)
* Experience with ERP systems (e.g., People Soft), eCommerce, or sales enablement tools (e.g., Gong)
* Familiarity with AI-supported capabilities, automation, or intelligent workflows in enterprise systems
* Experience with modern change management or product operating models
* Background in enterprise B2B or SaaS environmentsU.S. National Base Pay Range: $115,400 - $192,300. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.
** We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click*
* ** here*
* ** to access benefits specific to your location.
** We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact
** Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams*
* ** here****.
** Please read our Candidate Privacy Policy.

We are an equal opportunity employer:…