ServiceNow Platform Administrator

Job#: 3038486

Job Description:

IT - Systems Administrator III

Location: Raleigh, North Carolina (Onsite)

Role Overview

We are seeking a Certified Service Now Platform Administrator / Architect with demonstrated experience in Service Now administration, configuration, and architectural support. The ideal candidate will provide day-to-day platform administration, user support, configuration management, and architectural guidance to ensure the platform effectively supports business operations and IT Service Management requirements. This role requires strong policy knowledge and communication skills.

Key Responsibilities

• Perform day-to-day administration, maintenance, and operations of the Service Now platform.
• Administer users, groups, roles, ACLs, and overall platform configuration.
• Manage platform updates, patches, releases, instance clone activities, and upgrades.
• Monitor platform performance, instance health, and technical assistance requests.
• Configure and support workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
• Coordinate and support integrations between Service Now and other enterprise systems.
• Provide architectural guidance for platform design, integration strategy, and long-term maintainability.
• Collaborate with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
• Maintain platform governance, data quality, documentation, and support audit activities.
• Serve as a Service Now Subject Matter Expert (SME), providing end-user support and training.

Required Qualifications

Education: A degree from an accredited college or university in an applicable field is required. If the degree is not in an applicable field, four additional years of related experience are required.

Experience: A minimum of eight to twelve years of relevant experience is required. This includes experience with core Service Now modules (Incident, Problem, Change, Request, Knowledge, CMDB), platform administration, and managing platform updates and releases.

Technical

Skills:

Experience with Service Now configuration, workflows, business rules, and reporting. Knowledge of JavaScript, SDLC, Agile methodologies, Change Management, and MS Office Suite is required. The ability to leverage AI tools to improve productivity is also necessary.

Preferred Qualifications

• ITIL certification.
• Experience in two or more Service Now module areas, such as SPM, ITOM, Sec Ops, or CSM.
• Experience with REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub.

Additional Requirements

• All candidates must be a US Citizen or permanent status Green Card holder.
• Cannot have more than 6 months of travel outside the United States within the last five years, excluding military service.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status,…