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Technical Support Analyst: Networking & VoIP Expert
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-08-15
Listing for:
Bandwidth Recruitment
Full Time
position Listed on 2026-08-15
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Bandwidth is seeking a Technical Support Analyst to assist customers with software, hardware, and networking issues. The role emphasizes resolving technical problems and escalating when needed, with expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS messaging.
You will work with customers, vendors, carriers, or internal teams to gather information, reproduce issues, and verify resolutions while meeting service levels and quality metrics.
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