Field Technician
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-08-17
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
- Provide Level 1-2 support for tickets and field issues
- Route and escal...?
- Record, track, and document service desk requests through final resolution
- Troubleshoot IT issues remotely or in person for desktops, printers, peripherals, and networks/Wi-Fi
- Ensure continuous uptime for computers and peripherals
- Work with vendors to service basic medical equipment
- Work with vendors to manage network infrastructure
- Assist with new-hire orientations
- Deploy hardware for new employees
- Visit clinics regularly
- Maintain accurate inventory of IT-related equipment
- Assist with IT strategy implementation, company expansion, and network infrastructure
- Perform physical tasks and other assigned duties
- 2+ years of service desk or related experience
- General knowledge of Microsoft, Chrome, and Mac operating systems
- Excellent customer service skills
- Effective written and verbal English communication
- Flexible and positive attitude
- High organization, reliability, independence, and attention to detail
- Professional experience in a fast-paced environment
- Demonstrated PC skills, including Microsoft Office and Google Suite
- Basic knowledge of ITIL or equivalent and service desk metrics/SLAs
- 2+ years of network experience preferred
- Reliable car and valid driver's license required
- Ability to lift or perform physical tasks up to 50 lbs.
- CompTIA A+, ITIL 4 Foundations, or HDI-DAST certifications recommended
- High school diploma required; associate/bachelor degree preferred
Demonstrates expertise in providing Level 1-2 IT support, troubleshooting hardware and network issues, and managing service desk operations. Proficient in customer service, communication, and maintaining IT inventory while supporting organizational growth and strategy.
Highest-signal resume keywords- Level 1-2 Support
- Service Desk Software
- Microsoft Office
- CompTIA A+
- ITIL 4 Foundations
- Troubleshooting
- Network Infrastructure Management
- PC Skills
- Service Desk Metrics
- ITIL Knowledge
- Customer Service
- Effective Communication
- Organization
- Reliability
- Attention to Detail
- CompTIA A+
- ITIL 4 Foundations
- HDI-DAST
- Service Desk
- IT Support
- Network Experience
- Medical Equipment
- Inventory Management
- Microsoft Operating Systems
- Chrome Operating System
- Mac Operating System
- Google Suite
- Service Desk Software
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