Desktop Support Technician
Listed on 2026-08-18
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Desktop Support Technician
This temporary staff position will be required to assist T2 & T3 consumer platform staff and assist with multiple ongoing projects as well as to assist with customer support for the consolidated agencies.
Position
Description:
This position functions as a level two support position for Desktop Services. This position will provide support for a managed computing and hardware environment as well as being able to complete special assignments and projects with minimal supervision. The managed service includes: equipment life cycle support, procurement, delivery and installation, configuration, break/fix and technical support, MAC requests, anti-virus protection, malware/spyware protection, security configuration, personal firewall, troubleshooting network connectivity issues, application support, and user .
Specific Duties:
- Provides technical support remotely and/or onsite at client locations.
- PC Refreshes and Break/Fix
- Consults with clients and arranges site visits as needed.
- Consults with specialists to resolve incidents of a higher complexity.
- Makes configuration changes to equipment as needed.
- Assures required service levels are maintained by understanding prioritization model and responding accordingly.
- Ability to identify non-desktop related issues.
- Engage other DIT resources as necessary to resolve complex issues.
- Works with vendors and Specialist on vendor related issues.
- Ability to manage timelines, resources and personnel (internal staff and contractors), and leads implementation efforts to completion.
- Document and maintain Technical processes and procedures required for the Tools, Applications and Technical support provided to our lower level tiers and customers.
- Communicates effectively with person of all technical abilities and positions.
- Interacts with broad range of representatives to solve problems.
- Handles difficult client situations with diplomacy and professional attitude.
- Conducts follow-up to ensure client satisfaction.
- Serves a technical resource for highly complex problems.
- Analyzes and assesses client needs to help deliver appropriate reports, troubleshoot problems and responds to customer needs.
Skills Required:
- SCCM
- WIN
10 - O365
- Office 2016
- Intel/AMD-based computing equipment
- MAC & Tablets
- Lumension
- Good Communication and Documentation Skills
- Active Directory
- AGPM
- Intel Security(McAfee)
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