Digital Product Manager Lead

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Digital Product Manager Lead within PNC's Treasury Management organization, you will be based in Pittsburgh, PA, Philadelphia, PA, Raleigh, NC, Charlotte, NC, Chicago, IL, Dallas, TX, Houston, TX, or Atlanta, GA.

As a Digital Product Manager, you will own the end-to-end product lifecycle for digital payment solutions tailored to commercial and corporate clients. You will drive innovation and digital delivery across various payment modalities including but not limited to ACH, wire, real-time payments, emerging payments and integrated ERP workflows as well as ensuring seamless and secure client experiences.

• Product Strategy & Execution:
  Define and execute the roadmap for payment products within the commercial digital banking ecosystem, aligned with client needs, regulatory requirements, and market trends.
• Customer
  
  Experience:
  
  Champion intuitive, secure, and scalable payment experiences for corporate users, throughout the payment lifecycle.
• Cross-Functional Leadership:
  Collaborate with engineering, design, risk, compliance, and business stakeholders to deliver high-impact features. Build collaborative and highly functional working relationships with core payment product teams to align roadmaps, priorities and overall delivery strategy.
• Ownership:
  Serve as product manager on agile teams, managing backlogs, defining requirements and assigning priorities.
• Market & Competitive Analysis:
  Monitor industry trends in B2B payments and digital banking to inform strategic decision-making.
• Risk & Compliance Alignment:
  Work with 1
  
  LOD/2
  
  LOD and payment business stakeholders to ensure all features meet enterprise risk and regulatory standards.
• Communication & Marketing:
  Crafts and delivers compelling strategic presentations tailored for both internal stakeholders and external audiences, effectively communicating key insights and recommendations. Partners with Marketing to develop product-specific marketing initiatives.
• Service and Implementation:
  Collaborate closely with Treasury Management Service and Implementation teams. Act as a point of escalation for the TM Care Center related to payment experiences. Build partnership with implementation teams to ensure best in class implementation experiences and automation where possible.

• Executes digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
• Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Supports business case development.
• Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll‑out or promotion of digital experiences.
• Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Participates in product‑specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs.
• Supports business, financial, and customer experience results of digital experiences and effectively recommends modifications in experiences and/or marketing to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized…