IT Specialist - Business Analyst

Eaton’s Corporate Sector division is currently seeking a IT Specialist
- Business Analyst.

The expected annual salary range for this role is $113000 - $165000 a year.

This role can sit out of one of the following locations on a hybrid schedule:
Beachwood OH, Galesburg MI, Houston TX, Menomonee Falls WI , Moon Township PA, or Raleigh NC.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Eaton Corporation is currently seeking a Business Analyst & Process Owner
- Service Now to join our Information Technology team. This role can reside in any North American Eaton facility.

• Gain a deep understanding of what the business outcome is that is looking to be accomplished. Ability to clearly articulate this vision to the IT team and gain buy in.
• Support the Product Owner team in decomposition of epics into features and user stories
• Support the Product Owner team in prioritization of the product backlog
• Support estimation of epics, features, technical enablers, and user stories
• Ensure the readiness of user stories with clear definitions of ready criteria (DoR)
• Support issue resolution within the product
• Verify and validate user stories and solutions
• Clarify user stories and business questions raised by the team
• Work with key stakeholders to identify, understand, and help innovate solutions that will meet their needs.
• Identify and document test scenarios and test data by working closely with the Test team
• Act as liaison between business stakeholders and the technical team ensuring user story completeness
• Analyze data models to deliver logical conclusions
• Work with business stakeholders to define the data required for product operation
• Designs and communicates Process Vision, Roadmap, and Enhancements to meet customer/business needs
• Communicates goals for Process increments and releases
• Manages partnership with Process users, stakeholders, and customers
• Owns support issue resolution on a Process level
• Develops and maintains Process’ Test Plans, and is responsible for ensuring proper Testing of the Processes is completed
• Functional expert in areas related to the Product
• Evangelist for the Processes throughout the enterprise and ensures proper usage
• Works closely with business stakeholders, understands their priorities, defines business outcomes and KPIs for the Processes in collaboration with key stakeholders

• Bachelor’s degree from an accredited institution.
• Minimum of five (5) years experience in business analysis or a related field working on moderate to highly complex technology projects and programs.
• Minimum of three (3) years of experience working with Service Now.
• No relocation benefit is being offered for this position. Only candidates that currently reside within the immediate geographical area of 50 miles of Beachwood OH, Galesburg MI, Houston TX, Menomonee Falls WI , Moon Township PA, or Raleigh NC will be considered.
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.

• Being proficient in inventing processes or systems needed to implement changes.
• Understanding of tools used to analyze data models to deliver logical conclusions.
• Competence in writing reports and making presentations to highlight the effect of changes made.
• Understanding of testing software tools.
• Awareness of existing technology platforms and emerging technologies to determine potential outcomes that can be achieved through current applications and new offerings.
• Understanding of the Service Now Platform, including the modules: IT Service Management, IT Asset Management, IT Operations Management.
• A deep understanding of the Process(es), including knowledge of the Process flow, inputs, outputs, and associated activities.
• Problem-Solving Abilities
  - Process Owners should be adept at identifying issues, analyzing root causes, and implementing corrective actions.
• Deep understanding of user, stakeholder, & customers needs.
• Process roadmap creation and vision articulation.

• Stro…