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Service Desk Specialist: IT & ServiceNow Pro
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-08-20
Listing for:
Novalink Solutions LLC
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
NCDOT is seeking a Mid-Level Specialist for a 12-month engagement to join the Service Desk Team. The role focuses on incident prioritization, technical problem solving, and providing clear guidance to end users across desktop applications for a large user base.
You will work with cross-functional IT teams, document solutions, and contribute to continuous improvement while managing time and tasks to meet service levels. Familiarity with Service Now and strong communication are essential.
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