IT System Administrator

Posting Number:

PG194798EP

No

IT System Administrator

$80,000 - $90,000 (commensurate with education/experience)

Monday through Friday, 8 am - 5 pm with occasional additional hours and rotating 24x7 on-call support responsibilities outside regular work hours.

Raleigh, NC

Shared Services

The Office of Information Technology (OIT) at NC State University provides a broad range of IT services to support our students, faculty, and staff. The Automated Workload Services (AWS) team, in the Shared Services Department of OIT, administers software packages for business process automation, Electronic Data Interchange (EDI) processing, and report management.

Utilizing these tools, the team manages large volumes of business processing 24×7, 365 days/year, according to varying university business cycles. The team is also responsible for monitoring and maintaining Configuration Items in the Service Now Configuration Management Database (CMDB).

As a Pack member,
you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Propositionand learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:
Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

As a member of the AWS team, you will bridge the gap between business needs and technology. You will work closely with application development teams to identify areas for process improvement and implement efficient solutions to meet business requirements. Using your technical and business knowledge to integrate and analyze data from multiple sources to draw conclusions and make recommendations, identify and investigate incidents, and collaborate with cross-functional teams to resolve or elevate issues and track them to resolution.

You will be expected to work independently and handle multiple concurrent time-sensitive tasks that require attention to detail using various software technologies necessary to support the University’s enterprise applications and business operations requirements.

Responsibilities include:

• Develop, implement, and execute production and test processes and processing schedules using IBM Workload Scheduler, or other scheduling automation applications
• Develop, implement, and execute secure data transmissions using EDI or similar tools
• Configure and implement reports and bursting rules within the report distribution and archiving solution
• Assist with automation efforts and onboard new resources to ensure the completeness and accuracy of the Service Now Configuration Management Database
• Use scripting languages to connect, enhance functionality, and optimize back-end applications

• Configure and administer automated workload scheduling software
• Configure and administer secure data transmission software
• Assist in planning and implementation of software upgrades required to support functional enhancements or maintenance agreement
• Perform routine daily and ad hoc administrative tasks, monitor performance, address errors, and modify configurations to meet business requirements
• Monitor and maintain Configuration Items in the Service Now Configuration Management Database

• Serve as a subject matter expert for automated workload scheduling, EDI processing, report distribution and CMDB integrity
• Perform system level administration to troubleshoot incidents…