IT Support Specialist II

Enviva is actively seeking a proficient Regional Support Specialist II.

• Apply the best ITIL methodologies to offer application assistance to our users. This includes troubleshooting problems within Microsoft Windows, Microsoft cloud admin systems, basic network & security issues, along with other operating systems and applications.
• Evaluator of potential systems application, hardware, and software integrations.
• Tasked with the technical responsibility of diagnosing and resolving issues related to Office 365 / Exchange Active Sync on mobile platforms.
• Accountable for the technical enforcement and execution of IT policies, procedures and security protocols.
• Serves as escalation for Tech I and Tech II personnel
• Responsible for the upkeep and management of scale and kiosk systems. This includes both the hardware and software components, specifically tailored for use in our plants and ports.
• Accountable for the technical documentation of major plants and ports incidents, including detailed troubleshooting procedures and their subsequent resolutions, within our incident management platform.
• Responsible for the technical execution of hardware and software installations, upgrades and Configurations at plants and ports.
• Tasked with the technical delivery of both remote and on-site troubleshooting services to rectify hardware and software issues across a range of devices including laptops, desktops, multifunction printers and other pertinent devices, as necessary.
• Provide technical solutions and forecast of preventive measures to address various IT challenges.
• Setup and configuration of various mobile devices, including iPhones and iPads.
• Function as a technical escalation point of contact, collaborating with team members to expedite the resolution of issues.
• Assist with training end users and technicians on use of software, application, and cloud services.
• Provide comprehensive audio/visual meeting support, including on-demand technical troubleshooting as required.
• Establish communication with executive-level end users and deliver premium, high-quality service.
• Responsible for rotating after-hours support responsibilities.
• Accountable for the technical execution and management of assigned projects.
• Other duties as assigned.

• 5+ years of experience supporting end users.
• Must have extensive Microsoft Office troubleshooting experience, with emphasis on Excel and Outlook.
• SharePoint, One Drive, and Office 365 admin support experience strongly preferred.
• Must have excellent verbal and written communication skills, with a demonstrated ability to work cooperatively with all levels of staff.
• Knowledge and experience with laptops, desktops, and networking hardware.
• Significant record of accomplishment of expeditious issue resolution.
• Strong analytical abilities, organized with high attention to detail.
• Able to quickly change priorities several times during the day, as needed.
• Motivated self-starter and outstanding work ethic.
• Experience supporting Apple products including iOS and OSX preferred.
• IT-related certifications
  · Experience with manufacturing scale and kiosk systems
• While performing duties of this job, the employee is functioning remotely or onsite.
• Position requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other equipment.
• Requires normal range of hearing and eyesight to record, prepare, and communicate technical issues /resolutions.
• Must be able to get under desks frequently and lift computers and monitors (up to 50 lbs) frequently.
• Must be willing and able to perform tasks such as lifting, walking, climbing, stooping, standing, pushing and/or pulling.
• Must be willing and able to work around moving equipment and machinery
• Must be willing and able to pull and lift, up to 50 lbs.
• A minimal amount of travel to Enviva’s production facilities will be expected (up to 75% a year).
• Reasons for travel will consist of, but not limited to, routine maintenance, break/fix and project based for all plants and ports.
• This position is not eligible for visa support.